SUPPORT OPTIONS
FOR OUR CLIENTS
Warranty Support
Under the contract, the contractor has the opportunity to establish a warranty period for his product (service, work). This period provides for the resolution of customer problems and complaints about the quality of the product. The warranty implies the obligation to correct any defect in the operation of the product or its design, which may arise due to a manufacturing defect. In other words, the developer must, during the warranty period, eliminate all defects in the software within the prescribed time limits.
Technical support
Our company offers a wide range of software maintenance and support services. This includes resolving software issues, fixing bugs, troubleshooting, creating backups, providing ongoing advice and guidance, and many other services. Our highly qualified specialists are ready to help you at any time and solve any problems related to the software.
Support
For projects that require long-term cooperation and have a complex structure, we offer dedicated technical support teams made up of experienced members of the project team. The support team is available in several modes of operation, including call-on-demand, 24/7, and certain days and hours.
Warranty Support
Under the contract, the contractor has the opportunity to establish a warranty period for his product (service, work). This period provides for the resolution of customer problems and complaints about the quality of the product. The warranty implies the obligation to correct any defect in the operation of the product or its design, which may arise due to a manufacturing defect. In other words, the developer must, during the warranty period, eliminate all defects in the software within the prescribed time limits.
Technical support
Our company offers a wide range of software maintenance and support services. This includes resolving software issues, fixing bugs, troubleshooting, creating backups, providing ongoing advice and guidance, and many other services. Our highly qualified specialists are ready to help you at any time and solve any problems related to the software.
Support
For projects that require long-term cooperation and have a complex structure, we offer dedicated technical support teams made up of experienced members of the project team. The support team is available in several modes of operation, including call-on-demand, 24/7, and certain days and hours.
Warranty Support
Under the contract, the contractor has the opportunity to establish a warranty period for his product (service, work). This period provides for the resolution of customer problems and complaints about the quality of the product. The warranty implies the obligation to correct any defect in the operation of the product or its design, which may arise due to a manufacturing defect. In other words, the developer must, during the warranty period, eliminate all defects in the software within the prescribed time limits.
Technical support
Our company offers a wide range of software maintenance and support services. This includes resolving software issues, fixing bugs, troubleshooting, creating backups, providing ongoing advice and guidance, and many other services. Our highly qualified specialists are ready to help you at any time and solve any problems related to the software.
Support
For projects that require long-term cooperation and have a complex structure, we offer dedicated technical support teams made up of experienced members of the project team. The support team is available in several modes of operation, including call-on-demand, 24/7, and certain days and hours.
We provide standard technical support and maintenance services for software, whether it was developed by us or by third parties. Continuous technical support and maintenance of the IT system helps to reduce risks and plan the budget for IT services. It also improves software performance and provides manageable security, improved business continuity and overall company efficiency.
We provide standard technical support and maintenance services for software, whether it was developed by us or by third parties. Continuous technical support and maintenance of the IT system helps to reduce risks and plan the budget for IT services. It also improves software performance and provides manageable security, improved business continuity and overall company efficiency.
We provide standard technical support and maintenance services for software, whether it was developed by us or by third parties. Continuous technical support and maintenance of the IT system helps to reduce risks and plan the budget for IT services. It also improves software performance and provides manageable security, improved business continuity and overall company efficiency.
OUR SERVICE PROCESS AND IT SUPPORT
We start by analyzing your concerns to determine the best way to provide support services. We categorize our software support services according to a two-tier approach. Below is a summary of each category and its scope.
For efficient and fast support, we assemble a team, hold several sessions to get all the knowledge about your project and project-related issues, and build support plans and workflows according to your needs.
We start by analyzing your concerns to determine the best way to provide support services. We categorize our software support services according to a two-tier approach. Below is a summary of each category and its scope.
For efficient and fast support, we assemble a team, hold several sessions to get all the knowledge about your project and project-related issues, and build support plans and workflows according to your needs.
We start by analyzing your concerns to determine the best way to provide support services. We categorize our software support services according to a two-tier approach. Below is a summary of each category and its scope.
For efficient and fast support, we assemble a team, hold several sessions to get all the knowledge about your project and project-related issues, and build support plans and workflows according to your needs.
We consider technical support an important process that helps our customers solve problems in the system without the need to change the code. Our technical support services cover databases, suites and cloud solutions.
Support and maintenance of off-the-shelf software includes changes to the software code to address issues such as bug fixes, integration issues, performance and security failures.
We consider technical support an important process that helps our customers solve problems in the system without the need to change the code. Our technical support services cover databases, suites and cloud solutions.
Support and maintenance of off-the-shelf software includes changes to the software code to address issues such as bug fixes, integration issues, performance and security failures.
We consider technical support an important process that helps our customers solve problems in the system without the need to change the code. Our technical support services cover databases, suites and cloud solutions.
Support and maintenance of off-the-shelf software includes changes to the software code to address issues such as bug fixes, integration issues, performance and security failures.
BENEFITS OF OUR SOFTWARE MAINTENANCE AND SUPPORT SERVICES:
We offer reliable software maintenance and support services to enable rapid troubleshooting, digital transformation and performance improvements. Contact us to discuss your needs and learn about the solutions you can take advantage of through professional software technical support.
Professional Support
We have brought together a team of experienced developers, business analysts and project managers who are ready to provide you with support and maintenance of the software. Our team will join forces to identify your needs and develop an effective project strategy based on the software audit, your requirements and business analysis.
Advanced Consulting
In addition to providing professional solutions and software support services, we also offer advice on various aspects related to the creation of custom software, including digital transformation, software architecture, IT infrastructure and others.
Several variants
Our company provides a variety of technical support options, which allows our customers to choose the best service schedule and meet their budgetary expectations with our offers.
Transparent cooperation
We are committed to providing the highest quality of our services and to that end we provide regular reports to our clients according to the type of service they receive. We keep you informed about the troubleshooting process, bug fixes, new features, and any other changes or issues that may arise.
BENEFITS OF OUR SOFTWARE MAINTENANCE AND SUPPORT SERVICES:
We offer reliable software maintenance and support services to enable rapid troubleshooting, digital transformation and performance improvements. Contact us to discuss your needs and learn about the solutions you can take advantage of through professional software technical support.
Professional Support
We have brought together a team of experienced developers, business analysts and project managers who are ready to provide you with support and maintenance of the software. Our team will join forces to identify your needs and develop an effective project strategy based on the software audit, your requirements and business analysis.
Advanced Consulting
In addition to providing professional solutions and software support services, we also offer advice on various aspects related to the creation of custom software, including digital transformation, software architecture, IT infrastructure and others.
Several variants
Our company provides a variety of technical support options, which allows our customers to choose the best service schedule and meet their budgetary expectations with our offers.
Transparent cooperation
We are committed to providing the highest quality of our services and to that end we provide regular reports to our clients according to the type of service they receive. We keep you informed about the troubleshooting process, bug fixes, new features, and any other changes or issues that may arise.
BENEFITS OF OUR SOFTWARE MAINTENANCE AND SUPPORT SERVICES:
We offer reliable software maintenance and support services to enable rapid troubleshooting, digital transformation and performance improvements. Contact us to discuss your needs and learn about the solutions you can take advantage of through professional software technical support.
Professional Support
We have brought together a team of experienced developers, business analysts and project managers who are ready to provide you with support and maintenance of the software. Our team will join forces to identify your needs and develop an effective project strategy based on the software audit, your requirements and business analysis.
Advanced Consulting
In addition to providing professional solutions and software support services, we also offer advice on various aspects related to the creation of custom software, including digital transformation, software architecture, IT infrastructure and others.
Several variants
Our company provides a variety of technical support options, which allows our customers to choose the best service schedule and meet their budgetary expectations with our offers.
Transparent cooperation
We are committed to providing the highest quality of our services and to that end we provide regular reports to our clients according to the type of service they receive. We keep you informed about the troubleshooting process, bug fixes, new features, and any other changes or issues that may arise.
WHAT DO WE NEED FROM YOU
In order to provide optimal software support solutions, we encourage our customers to provide as much information about their project as possible. Thanks to this, we will be able to carefully study the business processes and technical problems that need to be addressed. Here is a list of the most important details to prepare for further discussion.
- Project goals and roadmap
- Project Requirements
- Project-specific documentation, if available, e.g. software architecture, layouts, diagrams
- Contact person on your side for prompt information when working on troubleshooting
- Remote access options when needed
In order to provide optimal software support solutions, we encourage our customers to provide as much information about their project as possible. Thanks to this, we will be able to carefully study the business processes and technical problems that need to be addressed. Here is a list of the most important details to prepare for further discussion.
- Project goals and roadmap
- Project Requirements
- Project-specific documentation, if available, e.g. software architecture, layouts, diagrams
- Contact person on your side for prompt information when working on troubleshooting
- Remote access options when needed
In order to provide optimal software support solutions, we encourage our customers to provide as much information about their project as possible. Thanks to this, we will be able to carefully study the business processes and technical problems that need to be addressed. Here is a list of the most important details to prepare for further discussion.
- Project goals and roadmap
- Project Requirements
- Project-specific documentation, if available, e.g. software architecture, layouts, diagrams
- Contact person on your side for prompt information when working on troubleshooting
- Remote access options when needed
Features of warranty and technical support
Guarantee
Technical support
Service cost
A typical one-year warranty is 15% of the development cost.
Extra charge depending on the number of hours worked.
Defect Resolution
Covers only defects arising from design errors, the subject of which is specified in the requirements specification.
All defects are covered.
Product setup
The returned product has the same properties as in the requirements specification.
The product has been redesigned to provide optimal performance for specific tasks.
Consulting services
According to specification.
Available upon request.
Ability to upgrade the product and expand its functionality
Not provided. It is possible, but only after the conclusion of an additional agreement.
We provide any upgrades.